Terms of Service

1. Services

Silver Owl (“Studio”, “we”, “us”) provides software development services to clients (“Client”) on a project basis. All services are governed by a separate written project agreement signed by both parties prior to commencement of work.

2. Project agreements

Each project is governed by a written Project Specification and Agreement that defines scope, deliverables, timeline, and price. Work begins only after the Agreement is signed and the deposit is received. Changes to scope require a written Change Order agreed by both parties before additional work is undertaken.

3. Payment terms

Payment terms are specified in the Project Agreement. Default terms are 50% deposit on contract signing and 50% on delivery. Invoices are due within 14 days. Work may be paused on overdue invoices after written notice.

4. Intellectual property

Upon receipt of full payment, all custom code written by Silver Owl for the Client's project is assigned to the Client. The Client owns all deliverables upon final payment. The Studio retains the right to use general methodologies, frameworks, and non-proprietary techniques learned during engagements.

Third-party libraries, frameworks, and tools incorporated into the work are subject to their respective licenses. Silver Owl will identify any material third-party components in the project documentation.

5. Bug warranty

Silver Owl provides a warranty period as specified in the Project Agreement (typically 30 or 60 days from delivery). During the warranty period, Silver Owl will fix bugs in the delivered code at no additional charge. The warranty does not cover issues arising from changes made by the Client or third parties, new feature requests, third-party service failures, or infrastructure issues outside the delivered code.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. Silver Owl will not disclose Client's proprietary information to third parties without written consent. This obligation does not apply to information that is publicly available, was previously known, or must be disclosed by law.

7. Limitation of liability

Silver Owl's liability for any claim arising from services is limited to the total amount paid for the specific project giving rise to the claim. Silver Owl is not liable for indirect, consequential, or incidental damages including lost profits, lost data, or business interruption.

8. Cancellation

Either party may cancel the project by written notice. If the Client cancels before work begins, the deposit is refunded minus a $250 scoping fee. If the Client cancels after work has begun, payment is due for all completed milestones. The Client retains all completed, working deliverables.

9. Governing law

These terms are governed by the laws of the jurisdiction of Silver Owl's principal place of business. Disputes will first be addressed through good-faith negotiation.

10. Contact

Questions about these terms: rob@silverowl.dev